NWSA has adopted a Code of Ethics that exemplifies the professional conduct that is expected of NWSA-certified personnel.
NWSA's Code of Ethics is as follows:
In my occupation, I will conduct myself in a manner:
(i) So as to place the safety and welfare of others associated with my work above all other considerations,
(ii) So as to protect and preserve nearby general public property and the environment, and
(iii) So as to be free of bias with regard to religion, ethnicity, gender, age, national origin, and disability.
Furthermore, in connection with my work and in my dealings with NWSA, I will:
(iv) Make management and appropriate personnel aware promptly if I have any safety concerns relating to the work that I am performing or with which I am involved;
(v) Not knowingly violate any safety-related regulations, warnings, or instructions set forth by OSHA, recognized safety standards, prevailing jurisdictions, or equipment manufacturers; and,
(vi) Not mislead, misrepresent or knowingly deceive others concerning my experience or the capabilities of myself or the equipment I am operating or with which I am working.
In addition, in my dealings with NWSA, I will:
(vii) Provide accurate and complete information and abide by NWSA’s policies and procedures, including this Code of Ethics, as they may be updated from time to time;
(viii) Not act dishonestly or unfairly in order to gain an advantage, or to provide another with an advantage, in connection with any dealings with NWSA;
(ix) Cooperate fully and completely with any administrative inquiries or investigations by NWSA; and,
(x) Not misrepresent or misuse any NWSA card, or the NWSA or NWSA acronyms and logos, or any registered trademark or other intellectual property of NWSA; and I understand that I must return the card to NWSA immediately if required to do so.
NWSA-certified personnel who intentionally or knowingly violate any provision of the Code of Ethics will be subject to action by the Ethics and Discipline Committee, which may result in suspension or revocation of certification.
Code of Ethics Complaint Procedures
I. Rationale for Complaint Procedures
Certificants certified by the National Wireless Safety Alliance (NWSA) are expected to conduct themselves in an ethical manner. In recognizing its responsibility to maintain the integrity of the certification program, NWSA accepts that action may be needed against a certificant upon receipt and investigation of allegations of violation(s) of the Code of Ethics that are found to be substantiated.
This procedure describes the steps to be taken when complaints are received by NWSA. By publishing this procedure, the NWSA does not expect, invite, solicit or encourage complaints. The use of these procedures is for the purposes of protecting the reputation of the profession and the integrity of the program, and assuring a fair investigation of complaints. All complaints alleging violation(s) of the Code of Ethics must stipulate one or more violations of the published Code of Ethics.
1. Complaints will be accepted only from those who claim to be harmed, or claim that others may be harmed, by the alleged behavior.
2. All complaints must be in writing and signed by the complainant(s).
3. Complaints and supporting evidence must show a violation of the Code of Ethics.
4. At a minimum, the complaint must specify the name of the respondent, the alleged inappropriate behavior referencing the specific section of the Code of Ethics allegedly violated, the standing of the complainant, and any corroborating evidence.
1. The President of NWSA shall charge the Ethics and Discipline Committee with the responsibility of investigating complaints filed against certificants.
2. All complaints shall be subject to an initial review by the Executive Director, who will determine if the complaint is valid and actionable. Valid and actionable complaints must be signed and must specify an alleged violation of the Code of Ethics. Only valid and actionable complaints will be forwarded to the Chairman of the Ethics and Discipline Committee
3. Complaints not deemed valid and actionable will be returned to the complainant with written notice stating the deficiencies of the complaint.
4. Complaints deemed valid and actionable will be investigated.
II. Responsibilities of the Ethics and Discipline Committee
a) Enforce Code of Ethics
The Ethics and Discipline Committee shall receive and review complaints of ethical violations and determine appropriate action, including sanctions and/or dismissal of complaint.
b) Scope of Authority
The Ethics and Discipline Committee shall investigate complaints filed against a certificant who is certified at the time the complaint is filed, and decide the complaint.
The Ethics and Discipline Committee shall comprise a minimum of four members to serve as members of the Committee, drawn from the Board of Governors or the Board of Directors or from those who have served in either capacity. Unless the vote of the Committee is tied, the Chairman shall not vote on the disposition of the complaint. However, the Chairman of the Ethics and Discipline Committee shall be authorized to participate in the discussion and deliberation of the complaint. The Chairman of the Ethics and Discipline Committee shall convene required meetings, and follow the progress of the investigation. The Committee shall also be empowered to draw on any additional expertise available from members of NWSA’s exam management committees as it deems necessary to formulate an educated decision.
d) Procedures: Ethics and Discipline Committee
The Ethics and Discipline Committee shall have the power to investigate all alleged violations of the Code of Ethics. The Ethics and Discipline Committee is obligated to investigate only complaints which are valid and actionable. If, during the investigation, the Ethics and Discipline Committee determines that there may be additional violations, the Ethics and Discipline Committee may investigate and reach appropriate findings regarding such additional violations.
All information disclosed to the Ethics and Discipline Committee shall remain confidential; provided, however, that the Ethics and Discipline Committee shall be permitted to disclose such information when compelled by a validly issued subpoena, or to parties essential to the investigation, or otherwise consistent with NWSA’s Information Release Policy or as required by law. A file of materials related to the investigation shall be maintained by NWSA staff in a secure manner, accessible only to authorized individuals. Upon the closing of each investigation, the members of the Ethics and Discipline Committee shall destroy or return to NWSA staff all materials reviewed for disposition of the complaint.
The timelines set forth below shall serve as guidelines and, as such, may be shortened or extended at the Ethics and Discipline Committee’s discretion, depending on the circumstances of each proceeding.
(i) Initial Consideration. Within 45 days after receiving a complaint, the Executive Director, after conferring with responsible NWSA staff, shall determine whether sufficient information exists to proceed with a formal investigation. The investigation shall not proceed without first having received the complainant’s acknowledgement and consent that all information disclosed by the complainant will be disclosed to the certificant in question and others pursuant to the investigation. If the complainant does not consent to the disclosure of all information, the complaint shall be dismissed.
(ii) Notification of Formal Investigation. If the Executive Director determines that a formal investigation is warranted, the Chairman of the Ethics and Discipline Committee shall be notified. Within 30 days of notification of a formal investigation, the Chairman of the Ethics and Discipline Committee shall send written notification to the complainant and the certificant(s) in question regarding the conduct of the investigation. Such notification shall include the complaint and a description of the alleged conduct involved in the complaint, including the specific sections of the Code of Ethics that are alleged to have been violated. The Chairman’s notification shall include a request that the certificant respond in writing to the allegations within 30 days from the date of notification. The Chairman’s notification shall be sent by traceable courier.
(iii) Response to Complaint. The certificant’s response to the complaint shall contain complete information concerning the complaint. The certificant’s failure to respond to the complaint or lack of cooperation shall not prevent the continuation of the investigation as the Ethics and Discipline Committee deems appropriate.
(iv) Investigation. The Ethics and Discipline Committee shall conduct its investigation by collecting information, conducting phone inquiries, or by any other appropriate means of inquiry. If after receipt of the certificant’s response, the Ethics and Discipline Committee determines that additional information is warranted from either or both parties, or from any third parties, the parties shall be notified and shall submit the additional information within 30 days from the date of the Ethics and Discipline Committee’s request for additional information.
(v) Disposition of Complaint. If the Ethics and Discipline Committee concludes that some type of action is warranted, it may take one or more of the following actions, or other appropriate action in the discretion of the Committee:
- Notify the complainant and certificant, in writing, that, based on the investigation, no action is warranted against the certificant and dismiss the complaint;
- Require that the certificant cease and desist the alleged conduct;
- Reprimand the certificant in writing;
- Place the certificant on probation and monitor the certificant’s conduct;
- Refer the matter to a national, regional, state, or local professional association;
- Suspend the certificant’s certified status for an appropriate period of time, including indefinitely;
- Revoke the certificant’s certified status;
- Take any other action that is warranted under the circumstances.
Any action taken by the Committee against the certificant shall become part of the record in the certificant’s file, which record shall be considered during any future consideration regarding the certificant’s certification status.
(vi) Notification and Publication of Sanction. The Chairman of the Ethics and Discipline Committee shall notify the complainant and the certificant of the Committee’s findings and determination within 30 days from the date of the decision. The Chairman of the Ethics and Discipline Committee shall report the name(s) of the sanctioned certificants and the violation(s) of the Code of Ethics as determined by the Ethics and Discipline Committee. Such information may be posted on the NWSA website, and any other appropriate locations as reasonably determined by the Committee, consistent with NWSA’s Information Release Policy. Upon request, the Chairman of the Ethics and Discipline Committee shall provide such report to any interested person or public agency deemed necessary to protect the public, consistent with NWSA’s Information Release Policy.